it development support quality of customer service
Date: 04 april 2013Categories : All News, All News
One management strategy through the development of information technology (IT) is an effort to strengthen customer service facilities. The development of information technology-based self-service banking via electronic channels (e-Channels) should be made to facilitate and make it convenient Bank Jatim ustomers in conducting financial transactions through the Bank Jatim. Division of Information Technology as a business enabler continue to support the business units do product development, product diversification and the development of service networks. Given the current banking facilities increasingly digital, the development of IT really needs to be improved in order to expand the market and improve customer service for the better. >Bank Jatim Technology Division Leader Hafiz Nasution said, All service activities and the facility would have to facilitate that ultimately increases customer loyalty and confidence to the company. So the development of banking products within the scope of information technology needs to be done and the Bank Jatim is ready for it, he said. span>Various IT development services being conducted by Bank Jatim currently is sms banking across banks with plain text format sms, sms banking and smart-phone devices, internet banking facilities which include Cash Management System (CMS), transfer, transaction history (details of the transaction) and others, as well as service "host to host" for tax payments and payments containers with PT. Container Terminal online (E-Payment Container). Especially for E-Payment Container recently inaugurated, is the only payment service container handling a first for Bank Jatim and PT. TPS, and / or the second in Indonesia after JICT, "said Hafiz. Hafiz further added, "There are at least four major banks also offer this facility, but the Bank Jatim that is ready for the first time," said Hafiz. Not only e-payment container, local tax payments online also the first time owned by Bank jatim among other BPD. Now there are 19 local governments that serve regional tax payments online. Even the Government (Dispenda) Sidoarjo use this facility for payment of Local Taxes such as 9 restaurants and billboards. Banking products that have been launched in the first Bank Jatim is BJETS (electronic Jatim Bank Transfer System) is a system of electronic clearing transactions are applied to the BPR members APEX Bank Jatim Java province which became the pilot project nationally. IT development is in line with the Business Plan Bank Jatim in 2013. (adm)