meaning a customer services
Date: 17 november 2012Categories : All News
There was silence for a moment appeared in a series of festive events among Indonesia Marketeers Festival (IMF) in 2013 on Tuesday (21/5) ago. In the event that is very important to many businesses and industries in East Java are as stunned for a moment when someone raised their hands when the event is in progress. He introduced himself by name Tjeng Gunawan Candra, claiming to be a customer of Bank Jatim treasuries Mulyosari Branch Hospitals. Dr. Soetomo.
Among the 1,000 participants who attended the event held at the Ballroom of the Shangri-La Hotel Jl. No. Mayjend Sungkono. The Surabaya 120, Gunawan greeting familiar convey his impression of the Bank Jatim.
"I was a customer of Bank Jatim, as my customers are satisfied with the services provided to me though Bank Jatim with conditions like this," said Gunawan. Gunawan is one of the customers of Bank Jatim which does have limitations ie visually impaired.
"If on the other bank I have never served, but in Bank Jatim I served well. current account aided me read that I received, and also helped fill in the blank-blank that I needed. Thanks Bank Jatim, "said Gunawan immediately greeted loud applause whole room that is present at the time.
With heartfelt and sincere speech given by Gunawan, Director of Bank Jatim Sukrianto Hadi who was also present at the same time as a panelist at the event felt very flattered and could not hide her happy. "Thank you Mr. assessment of our services has been our duty to serve customers as possible, this will be a trigger for us to continuously improve the quality of service," said Hadi.
What is revealed by Mr Gunawan, said Hadi, shows that efforts have been made within the scope of the Bank Jatim service excellence was not in vain. "Always put forward the best service to customers is one of the keys to becoming a Regional Champion Bank (BRC), for it is what we got so far should be maintained and enhanced," said Hadi.
As a token of appreciation for what has been submitted in good faith and sincerity by Mr. Gunawan to Bank Jatim, on Wednesday (29/5) Bank Jatim Mr Gunawan invited to attend the luncheon held at the Sheraton Surabaya. In an event attended by the Managing Director of Bank Jatim Sukrianto Hadi, Director of Operations Eko Antono, Rudie Hadiono Corporate Secretary, and Dr. Pincab. Atopic Dermatitis Didik Supriyanto, as well as representatives of the Bank Jatim Mulyosari Cash Office, Tjeng Gunawan Chandra reiterated his feelings when transacting cash office Mulyorsari Chairman Nurul Kamaril it. "I am very satisfied with the service provided by Bank Jatim, ranging from security to tellers all help me with both my current sehinnga facilitate trade," said Gunawan.
The luncheon event is intended as a form of gratitude and Bank Jatim approach to customers. "Surrounded by a commercial bank that it has had a first name and Mulyosari operating in the region, the presence of Mr Gunawan customer confidence as this is something we must guard well. Because the service will create an impression, if good impression generated will also be good for the company either directly or indirectly, "said Nurul.
Besides, Didik Supriyanto as Dr. Branch Manager Bank Jatim. Atopic Dermatitis deeply proud of the achievements of the cash office less than one year's operation. "Hopefully in the future we continue to provide the best service to customers and bring other clients like Mr. Gunawan's loyal," please Didik. (stamp)